A working day is classed as Monday to Friday where there is no public holiday.
What is the difference between a despatch time and a delivery time?
We use a complex network of suppliers and couriers to get you the product you deserve. This means our process and despatch times vary between 3-10 working days.
Once we have despatched, your order will be delivered depending on your location or which courier we use. More information on delivery times can be found here.
What should I do if my order hasn’t been delivered yet?
If you are still within our despatch window, we kindly ask you to be patient whilst we despatch your order. More information on our despatch window can be found here.
Which couriers do you use?
For UK deliveries we use UPS.
For European deliveries, we use UPS.
For all deliveries outside of Europe, we use UPS.
What are your transit times for each courier?
Transit times depend on the destination and service used. For UPS domestic, we always use a next day service (not including weekend). For UPS Europe, we always ship using UPS Classic. For UPS, we always use an express service. Please see full list of transit times for each country:
Country
Transit Time
Carrier
Albania
2
UPS
Andorra
3
UPS
Australia
3
UPS
Austria
3
UPS
Bahrain
2
UPS
Bangladesh
4
UPS
Belarus
4
UPS
Belgium
2
UPS
Bhutan
4
UPS
Bosnia Herzegovina
4
UPS
Brunei
4
UPS
Bulgaria
2
UPS
Cambodia
2
UPS
Canada
2
UPS
Canary Islands
4
UPS
Channel Islands
1
UPS
China, Peoples Rep.
3
UPS
Croatia
2
UPS
Cyprus
2
UPS
Czech Republic
4
UPS
Denmark
1
UPS
Estonia
1
UPS
Faroe Islands
1
UPS
Finland
2
UPS
France (inc Monaco)
2
UPS
Germany
2
UPS
Gibraltar
2
UPS
Greece
2
UPS
Greenland
1
UPS
Hong Kong
2
UPS
Hungary
1
UPS
Iceland
4
UPS
India
3
UPS
Indonesia
3
UPS
Ireland Republic of
1
UPS
Israel
3
UPS
Italy
1
UPS
Japan
3
UPS
Jordan
3
UPS
Korea, Rep of (South)
3
UPS
Kosovo
3
UPS
Kuwait
3
UPS
Laos Peoples Dem. Rep
2
UPS
Latvia
1
UPS
Liechtenstein
1
UPS
Lithuania
1
UPS
Luxembourg
2
UPS
Macau
3
UPS
Macedonia
4
UPS
Malaysia
3
UPS
Malta
1
UPS
Mexico
3
UPS
Moldova, Rep of
2
UPS
Monaco
1
UPS
Montenegro
2
UPS
Myanmar (Burma)
3
UPS
Nepal
3
UPS
Netherlands
2
UPS
New Zealand
4
UPS
Norway
2
UPS
Oman
2
UPS
Philippines
3
UPS
Poland
1
UPS
Portugal
1
UPS
Qatar
2
UPS
Romania
2
UPS
Russian Federation
3
UPS
San Marino
1
UPS
Saudi Arabia
3
UPS
Serbia
2
UPS
Singapore
2
UPS
Slovakia
4
UPS
Slovenia
1
UPS
Solomon Islands
6+
UPS
South Africa
3
UPS
Spain
4
UPS
Sri Lanka
2
UPS
Sweden
1
UPS
Switzerland
1
UPS
Taiwan
2
UPS
Thailand
2
UPS
Turkey
2
UPS
Ukraine
2
UPS
United Arab Emirates
2
UPS
USA (West Coast)
2
UPS
USA (East Coast)
1
UPS
Vietnam
3
UPS
Rest of World
7+
UPS
How can I track my parcel?
If your order has been shipped using UPS
We highly recommend downloading the UPS app for iOS and Android. More information on the UPS can be found here.
Can I have my order delivered to a PO box
No, our preferred couriers cannot deliver to a PO box.
UPS do offer delivery options to collection points.
For UPS collection point information, please click here.
Questions
Your confirmation email will state your despatch window, between 3 and 5 working days. If your order is still within this window we assure you your order in hand and ask you kindly for your patience.
If your order exceeds this window then please get in touch using the contact form.
Please contact us using the form below so we can assist you with your order. CONTACT US
For large orders we may split them over two packages. Please check your emails for any further tracking numbers.
If an item is missing, please contact customer support with your order number and missing item using the contact form below.
As soon as the fault has been discovered, please contact our Customer Service team using the form below.
Please contact us using the form below.
Please note, we cannot guarantee the order will be cancelled before being processed due to our varying process times.
We are extremely sorry if there are any issues with your order and we want to sort this right away.
Please contact us using the form below.
We cannot always guarantee that your order will be changed in time.
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